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Established in 1945, Ethiopian Airlines is the largest and most successful airline in Africa. It is the first African airline to own and operate a wide-body aircraft, the Boeing 787 Dreamliner. With a fleet of over 100 aircraft and a global network, the airline has become one of the fastest-growing carriers in the world. It is renowned for its safety record, customer service and excellence in flight. This article takes a closer look at the story of Ethiopian Airlines and its success in the aviation industry.
Early History of Ethiopian Airlines
In 1945, the Emperor of Ethiopia, Haile Selassie, established the country’s first airline. The airline was created to provide air services to the country’s citizens and to promote international trade and travel. It started life as a small regional carrier with just two DC-3 planes. Despite its humble beginnings, the airline soon began to expand its operations.
Expansion of Operations
By the late 1950s, Ethiopian Airlines had become the largest carrier in Africa, with an impressive fleet of 25 aircraft. It had started to expand its operations outside of Ethiopia, to a number of neighbouring countries in the region. This expansion enabled the airline to establish itself as a major player in the African aviation market.
Innovation and Growth
Throughout the 1970s and 1980s, Ethiopian Airlines continued to grow and expand its operations. It was the first African airline to acquire the Boeing 707, the first jet aircraft to be used by African carriers. It was also the first African airline to operate a wide-body aircraft, the Boeing 787 Dreamliner. This innovation enabled the airline to provide long-haul services to destinations around the world.
Aiming for Excellence
In addition to its impressive fleet of aircraft, Ethiopian Airlines has also focused on providing excellent customer service. The airline has invested heavily in training and development programmes to ensure that its staff are well-equipped to provide top-notch service. It has also made sure that its fleet is kept up to date with the latest technologies.
Expansion of Fleet
In the last decade, Ethiopian Airlines has continued to expand its fleet. It currently operates over 100 aircraft, including the Boeing 787 Dreamliner, the Airbus A350, and the Boeing 777-300ER. This impressive fleet enables the airline to provide high-quality services to a range of destinations around the world.
Customer-Centric Strategies
In addition to its impressive fleet and excellent customer service, Ethiopian Airlines has also implemented a number of customer-centric strategies. It offers passengers a range of options, including online booking, flexible fare options, and in-flight entertainment. The airline also focuses on ensuring that passengers have a comfortable and enjoyable journey.
International Recognition
Ethiopian Airlines’ commitment to excellence has been recognised by the international community. In 2019, the airline was awarded the ‘World’s Leading Airline’ at the World Travel Awards. It has also been awarded the ‘World’s Best Airline’ by the Skytrax Awards for four consecutive years.
The Future of Ethiopian Airlines
Ethiopian Airlines has ambitious plans to continue its growth and success. The airline is investing heavily in new technologies and expanding its fleet to meet the needs of its customers. It is also committed to providing excellent customer service and maintaining its safety record. As a result, the airline is well-positioned to remain a leading player in the global aviation industry for years to come.
Since its establishment in 1945, Ethiopian Airlines has come a long way. It has grown from a small regional carrier to an international airline with an impressive fleet of aircraft. It is renowned for its commitment to excellence, customer service, and safety record. With its ambitious plans for the future, Ethiopian Airlines looks set to remain a leading force in the global aviation industry for many years to come.