Introduction

The airline industry is increasingly turning to technology to improve the traveler experience, boost efficiency and reduce costs. According to a recent report by SITA, airlines are expected to invest $37 billion in IT by 2022, in an effort to upgrade their technology and stay competitive. This investment will go towards modernizing existing operations, with a focus on automation, connectivity, and personalization. In this article, we’ll discuss the various ways airlines are investing in IT and the benefits they stand to gain in the process.

Airlines to Invest $37 Billion in IT

The SITA report found that airlines would invest $37 billion in IT by 2022, with the majority of the money going towards modernizing existing operations. This investment will allow airlines to upgrade their technology, making their operations more efficient and reducing costs. In addition, the report found that airlines will be investing in automation and connectivity, enabling them to deliver a better customer experience and streamline their operations. The investment will also go towards personalizing the traveler experience, with airlines using data to better target their customers and offer tailored services.

Upgrading Technology to Enhance Traveler Experience

Airlines are investing in IT to upgrade their technology and enhance the traveler experience. Automation will be a key area for investment, with airlines using technology to streamline their operations and reduce delays. Connectivity will also be a major focus, with airlines using technology to offer better communication with customers and allow them to access real-time information. In addition, airlines will be investing in personalization, using data to offer tailored services and better target their customers. All of these investments will lead to a better traveler experience, allowing airlines to stay competitive in an increasingly crowded market.

Automation to Boost Efficiency and Lower Costs

Airlines are also investing in automation to boost efficiency and reduce costs. Automation will enable airlines to streamline their operations, reduce delays, and improve customer service. In addition, automation will be used to better manage aircraft, create more efficient flight paths, and reduce fuel costs. Automation will also be used to better manage ground operations, allowing airlines to reduce costs and better target their customers. All of these investments in automation will lead to a more efficient and cost-effective operation for airlines, allowing them to stay competitive in the market.

Conclusion

Airlines are investing heavily in IT to upgrade their technology and stay competitive. By 2022, airlines are expected to invest $37 billion in IT, with the majority of the money going towards modernizing existing operations. Automation, connectivity, and personalization will be key areas of focus, with airlines using technology to enhance the traveler experience, boost efficiency, and reduce costs. Through these investments in IT, airlines can stay competitive in an increasingly crowded market.